At [Your Store Name], your satisfaction is our top priority. Please read our comprehensive Refund and Returns Policy below to understand how we handle returns, refunds, and exchanges.
1. Returns Eligibility
You may return most new, unopened items within 30 calendar days from the date you received your order.
Items must be returned in their original condition, including all packaging, accessories, manuals, and any promotional items.
Products that are damaged, used, or missing parts may not be eligible for a refund.
Certain items are non-returnable (see Section 5).
2. How to Initiate a Return
Contact our Customer Service team within the 30-day return window via [email/contact form/phone] with your:
Order number
Name and contact information
Reason for return
Photos of the product (if applicable)
Our team will provide you with detailed instructions for returning the item.
3. Return Shipping
Customers are responsible for the cost of return shipping unless:
The item received was defective or damaged
We shipped the wrong product
We recommend using a trackable shipping method or purchasing shipping insurance, as we cannot guarantee receipt of your returned item.
4. Refund Processing
Once we receive and inspect your returned item, we will notify you via email regarding the approval or rejection of your refund.
Approved refunds will be processed within 7 to 10 business days and credited to your original payment method.
Please note:
Shipping fees are non-refundable except in cases where the return is due to our error.
Refund amounts may be subject to deductions for restocking fees or damage fees if applicable.
5. Non-Returnable Items
The following products cannot be returned or refunded:
Customized or personalized products
Gift cards and vouchers
Downloadable digital products and software
Perishable goods (food, flowers, etc.)
Health and personal care items
6. Exchanges
If you wish to exchange an item for a different size, color, or model, please contact us within 30 days of receiving your order.
Exchanges are subject to product availability.
You may be responsible for shipping costs associated with the exchange.
7. Damaged or Defective Items
If your order arrives damaged or defective, please notify us within 48 hours of delivery.
Provide photos and a detailed description of the issue.
We will arrange for a replacement or full refund at no extra cost to you.
8. Cancellation Policy
Orders can be canceled within 24 hours of placement.
To cancel, please contact customer support immediately.
Once an order has been shipped, it cannot be canceled.